At MARKETMINDS DIGITAL LTD, we are committed to providing reliable and timely delivery of your orders. This policy outlines where we deliver, estimated timeframes, shipping fees, and the carriers we use.

1. Delivery Locations

We currently ship to the following countries:

• United Kingdom (Mainland and Northern Ireland)
• Selected countries in the European Union
• United States, Canada, Australia (limited product categories)

If your country is not listed at checkout, please contact us at support@weliherb.com and we will do our best to accommodate your request.

2. Shipping Methods & Carriers

We work with trusted delivery partners to ensure safe and fast delivery:

• Royal Mail (UK standard and tracked services)
• Evri / Hermes (UK tracked)
• DHL, DPD, or UPS (for international and express shipping)

All orders are shipped with a tracking number, which will be provided via email once your order has been dispatched.

3. Delivery Timeframes

Region	Processing Time	Estimated Delivery Time	Carrier
United Kingdom	1–2 business days	2–5 business days	Royal Mail, Evri
Europe (EU)	1–3 business days	5–10 business days	DPD, DHL
USA & Canada	1–3 business days	7–14 business days	UPS, DHL
Australia	1–3 business days	10–20 business days	DHL, Royal Mail

Note: Delivery times are estimates and may vary due to customs, weather, or other external factors.

4. Shipping Costs

Shipping charges are calculated at checkout and depend on:

• Order weight and dimensions
• Delivery destination
• Chosen shipping method

You’ll see the final shipping cost before completing your order.

Free Shipping on orders of €50 or more!

5. Customs & Duties

For international orders (outside the UK), customers are responsible for any import duties, taxes, or customs fees imposed by their country. These are not included in our prices or shipping fees.

6. Delivery Issues

If you experience any issues with delivery:

• Check your tracking number in the dispatch confirmation email
• Contact the courier directly if the item is marked as delivered but not received
• Email us at support@weliherb.com if the issue remains unresolved

We are not responsible for incorrect shipping addresses provided by the customer. Please double-check your details before confirming your order.

7. Contact Us

For any delivery-related questions, please contact:

MARKETMINDS DIGITAL LTD
20 Wenlock Road, London, England, N1 7GU
Email: support@weliherb.com
Company Number: 16293045