At MARKETMINDS DIGITAL LTD, we strive to ensure that our customers are fully satisfied with the products they purchase. If you are not entirely happy with your order, we’re here to help.

1. Eligibility for Returns

You are entitled to return items within 14 days of receiving your order, in line with the UK Consumer Contracts Regulations.

To qualify for a return:

  • The item must be unused, unopened, and in its original packaging
  • The product must be in resellable condition
  • You must provide proof of purchase (e.g. order number or receipt)

Please contact us at support@weliherb.com before returning any items.

2. Non-Returnable Items

We do not accept returns for:

  • Opened, used, or damaged items (especially health, beauty, or personal care products)
  • Perishable goods such as certain grocery or bath products
  • Digital or downloadable items
  • Sale or clearance items (unless defective)

3. How to Return an Item

To initiate a return:

  1. Contact us at support@weliherb.com with your order number and reason for return.
  2. We will respond with return instructions and the return address.
  3. Send the item using a trackable and insured shipping method.

Return Address:
MARKETMINDS DIGITAL LTD
20 Wenlock Road
London, England, N1 7GU
United Kingdom

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.

4. Refunds

Once your return is received and inspected, we will notify you via email. If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note:

  • Original shipping fees are non-refundable
  • Returned items must meet our return conditions to qualify for a refund

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at support@weliherb.com.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Double-check your bank account.
  2. Contact your payment provider — processing times can vary.
  3. If you’ve done both and still haven’t received your refund, contact us at support@weliherb.com.

7. Contact Us

If you have any questions about your return or refund, please get in touch:

Email: support@weliherb.com
Company Name: MARKETMINDS DIGITAL LTD
Company Number: 16293045
Address: 20 Wenlock Road, London, England, N1 7GU